May 02, 2012
WEBTEXT's SMS Gateway Service Now Avaya Compliant
WEBTEXT, a leading business messaging services provider, recently announced in a press release that Avaya, a global provider of business collaboration systems, software and services, successfully tested its SMS Gateway Service for compatibility with Avaya’s (News - Alert) key contact center solutions.
WEBTEXT’s SMS Gateway Service enables businesses and organizations to send messages to individuals or groups. These messages can be sent from a customer account on the webtext.com website using a simple and intuitive web based service. The SMS Gateway (News - Alert) Service is now compatible with Avaya Aura(R) Contact Center with CC - Multimedia and Avaya Aura(R) Experience Portal with Proactive Outreach Manager. Moreover, Avaya can now test WEBTEXT’s products in its Solution Interoperability and Test Lab to find out whether they are Avaya compatible.
"We've always seen SMS text messaging as a tool ideally suited to the complexities of operating a contact center," said A.J. Cahill, CEO of WEBTEXT. "A text message can not only carry detailed information in writing but it can get right to where it's going to be read and acted upon -- the client's cell phone. Even if a cell phone is temporarily turned off, the message is delivered as soon as it's on again. Our technology - combined with Avaya software - enables a contact center to deploy the SMS text channel quickly, normally within 24 hours."
Meanwhile, Avaya recently announced that one of its wholly owned subsidiaries, Avaya Government Solutions has won prime contractor status from U.S. General Services Administration. In a statement, Avaya Government Solutions’ senior VP, Tim Gentry said that his company is looking forward to meeting the technology needs of federal agencies with its range of end-to-end solutions and services that combine both unified communications and networking. Gentry expressed his hopes that the Avaya technology will enable faster collaboration, smarter decisions, and better business and government.
Edited by Brooke Neuman
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